Privacy Policy

1. Introduction

Last updated: January 14, 2025

At Siara Solutions, we value your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our services.

2. Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact details
  • Account credentials
  • Communication preferences
  • Payment information
  • Usage data and analytics

3. Your Rights Under GDPR

Under the GDPR, you have the following rights:

  • Right to Access: You can request copies of your personal data.
  • Right to Rectification: You can request that we correct any information you believe is inaccurate.
  • Right to Erasure: You can request that we erase your personal data, under certain conditions.
  • Right to Restrict Processing: You can request that we restrict the processing of your personal data, under certain conditions.
  • Right to Object to Processing: You can object to our processing of your personal data, under certain conditions.
  • Right to Data Portability: You can request that we transfer your data to another organization, under certain conditions.

4. How We Use Your Information

We use the information we collect to:

  • Provide, maintain, and improve our services
  • Process your transactions
  • Send you technical notices and support messages
  • Communicate with you about products, services, and events
  • Protect against fraudulent or illegal activity

5. Data Retention

We retain personal data for as long as necessary to provide our services and fulfill the transactions you have requested, or for other essential purposes such as complying with our legal obligations, resolving disputes, and enforcing our agreements.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

Types of cookies we use:

  • Essential cookies for basic functionality
  • Analytics cookies to understand usage
  • Marketing cookies for personalized advertising
  • Preference cookies to remember your settings

7. Data Protection

We implement appropriate technical and organizational measures to maintain the security of your personal information, including encryption of data in transit and at rest, regular security assessments, and employee training on data protection.

8. International Transfers

Your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

9. Children's Privacy

Our services are not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

  • By email: info@siarasolution.com
  • By phone: +61 485 986 838
  • By mail: Suite 3, Level 1/98-100 Moore Street, Liverpool NSW 2170, Australia